How to fix [pii_email_e5cd1a180e1ac67a7d0e] error?


Are you searching for error [pii_email_e5cd1a180e1ac67a7d0e] solution? or are you wondering why this error occur in the first place? Below is a step by step guide that will likely to solve your problem with this error code.

If you see this [pii_email_e5cd1a180e1ac67a7d0e] error, this means your Outlook does not work properly. Make sure to read till the end as we have listed some simple guidelines that will help you solve the error code. 

What does this Error Code occur?

Microsoft Outlook is the most preferred Email exchange server used to send or receive emails. The reason behind this error might be the installation process or other email accounts.

The Outlook program may have conflicted with other software applications that you have installed on your PC.

This could be one of the reasons behind a broken version of Outlook and another reason could be your PC may not support the current version of the Outlook.  

Also Check:

How to solve [pii_email_e5cd1a180e1ac67a7d0e]?

Method 1:

Check for the latest update


When you run the Microsoft Office Setup with an earlier version of Microsoft Office installed on your PC, many a time the program may not work and require an update. So, follow the below-given instruction to update the Outlook program.

  • First, check for any latest Microsoft outlook updates available and update to the Latest Version.
  • And next, Restart your pc.
  • Open the Outlook to see if the error [pii_email_e5cd1a180e1ac67a7d0e] is resolved. If not then go for method 2.

If you are using the Microsoft Outlook application on your phone and come across the same error then update to the latest version.

Method 2:

Uninstall Outlook program & Reinstall

uninstall office and reinstall

If the error [pii_email_e5cd1a180e1ac67a7d0e] is still bothering you. Then try uninstalling the earlier version of the Outlook program and install its latest version.

Follow the below steps to uninstall the program:

  • Type Apps and Features in the search panel of your PC
  • In the apps and features window search for Outlook program which is also a part of Microsoft office suite.
  • Click on Microsoft Outlook.
  • In the next window, follow the instructions you see on the screen to uninstall the program.
  • Once you are done uninstalling the Outlook program, reinstall the latest version again.
  • Lastly, create a new Outlook account to check if the error is resolved.

Method 3:

Use the Web-based version

use outlook web

If you are using the lite version of the outlook then remember that you are using an old browser which may be incompatible with the new Outlook Web App or web-based version. To use the standard version of the outlook web-based version all you need to do is sign out of your Outlook account, update your browser, and sign in again.

  • For this, open Microsoft outlook website on your browser and choose the edition( lite or standard) of the web-based version in the navigation pane.
  • Next, enter your login details of the Outlook account.
  • To avoid any such errors we suggest you use the web-based version of the Outlook program.

Method 4:

Clear Cache and Cookies

  • By Clearing cache and cookies you will be able to remove any broken or stuck data packets which will further make all the data fresh by cleaning any previous strings. 
  • Now, close and Reopen Microsoft Outlook.
  • In case, if you are using multiple accounts then make sure you close them. 
  • Check for any latest updates and update the Latest Version.
  • Restart your PC after installing all the required latest updates of the Outlook program. 
  • And lastly, open Outlook to see whether the error [pii_email_e5cd1a180e1ac67a7d0e] is sorted out or not. 

If the error code persists then try the last method.

Method 5:

Use auto repair Tool.


As a last resort, try using the auto repair tool to fix this error automatically. 

Follow these below-given steps to run auto repair tool:

  • Type in Apps and features in the search panel of your PC.
  • Search for Microsoft Office 365.
  • Now, select Microsoft Office 365 and Right-click on Modify
  • Next, you will see ‘how would you like to repair office programs?’ with two options
  1. Quick repair
  2. Online repair
  • Select Quick Repair and click on repair. 
  • In the next window, you will see save your work before continuing and close the following apps (if you are using any apps). And, Right-click on Continue.
  • And that’s it, the process of repairing done! Note that this process may take a little time to repair. 

If the error code persists after trying all the above-mentioned methods then try contacting Microsoft support for further instructions.


We hope this article has been helpful to you in fixing the error code [pii_email_e5cd1a180e1ac67a7d0e].

In the above article, we have provided some guidelines that will hopefully help you fix the error [pii_email_e5cd1a180e1ac67a7d0e]. We hope one of these above-mentioned methods have worked for you.

If you know other methods that can fix this error code then please write to us in detailed instructions, it will be of great help to our readers.

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